All you need to know about «Onay» transport card

In this article we will review the card Onay: types of cards, ways to buy and fill in the unified transport card.

Card Onay – it is the unified card for payment in public transport in Almaty city. You can pay fare by Onay card in all kinds of city public transport, buses, trolley buses and the metro. You must have 80 KZT on the card to pay for the possibility of travel. 80 KZT is the cost of public transport in Almaty. In case of evasion penalty is 2 MCI (minimum calculation index).

According to the Onay the official website, there are five kinds of transport cards:

Apart from a unified transport cards, other cards are special, for pupils, students, socially vulnerable groups and war veterans.

The card can be purchased:
• at the airport, railway stations, bus station «Sayran» (Сайран);
• the agency network of kiosks «Caravan» (Караван), «Dauys» (Дауыс), «Bingo» (Бинго), salons «Azbuka Svyazi» (Азбука Связи), «Akson-mobile»;
• at the ticket offices of Metro;
• in the office of Operator – LLP «Almaty Transport Holding» (Транспортный холдинг города Алматы);
• on the routes assigned to LLP «Samat-Trans» (Самат-Транс), LLP «Autobase DosTrans» (Автобаза ДосТранс), LLP «Taksomotornyiy park №1» (Таксомоторный парк №1);
• at the office of LLP «Transport Card» (Транспортная Карта);
• in «RIXOS» hotel;
• from «Onay» supervisors.

Cost of the unified transport card is 400 KZT. The price includes 1 trip of 80 KZT and 320 KZT security deposit (the value of the card), which is returned in case of return of the Unified transport card, in accordance with the repayment conditions laid down in the Public contract. Return of security deposit of the Unified transport card is performed at: Almaty, Ryskulbekov st., 33/1 and at special railway station cash offices marked with «ОНАЙ» sticker.

For transport fare card must be attached to a special terminal.

In the subway, there are special turnstiles for transport card.

Scheme of payment using transportation card is as follows:
• 1) For fare registration in Almaty public transport, please, put your card to the bottom part of the transport terminal and hold it in place for 2-3 seconds until the green indicator lights up (✓).
• 2) The green indicator and sound signal confirm the registration.
• 3) Upon fare registration using «Onay» transport card, the terminal screen displays the fare amount.
  In case if the green indicator (✓) does not light up, but the red indicator lights up (✕), then the terminal screen may display the following messages:
  • Error 4ххх means that the card is taken away too quickly. Please, try again to register;
  • Card in «stop-list» means that:
    • - card balance is insufficient for fare registration;
    • - fare payment in Almaty public transport was made less than 15 minutes ago (not less than 15 minutes is required from fare payment to fare registration);
    • - card is withdrawn from service, please, go to the office at the address: 33/1, Ryskulbekov str.
• 4) To check the card balance, please, press the bottom key «Информация по карте» on the front transport terminal and put the card to the terminal. It should be noted that the card balance may be checked not earlier than 15 minutes after fare registration. If the balance is checked via the terminal earlier than 15 minutes after fare registration, the screen may display the balance without current fare registration.

You can add money for unified transport card through «QIWI» self-service terminals, «Kassa24» (Касса24) self-service terminals («Astana Plat» LLP), «КиберПлат» (КиберПлат) self-service terminals, «Orion Pro» self-service terminals (in «Казахтелеком» JSC departments), Quickpay self-service terminals («ЭКСПРЕСС Mit» LLP), «PAYPOINT» self-service terminals («Национальный центр платежей», «MDOM.KZ» LLP), «QIWI Koshelek» (QIWI Кошелек) e-wallet, «CreditOn» e-wallet («DAR ecosystem» LLP), e-kzt e-wallet (e-kzt.kz KISC), «Kaspi Koshelek» (Kaspi Кошелек) e-wallet, «allpay» e-wallet («Allpay» LLP), «Kazkommertsbank» JSC internet banking, «Kaspi Bank» JSC internet banking, «Eurasian Bank» JSC internet banking, «ForteBank» JSC internet banking, «Bank RBK» JSC internet banking, «ATF Bank» (АТФБанк) JSC internet banking, «VTB Bank (Kazakhstan)» SB JSC internet banking, «Alfa Bank» SB JSC internet banking, «Altyn Bank» JSC («Halyk Bank of Kazakhstan» SB JSC) internet banking, «AsiaCredit Bank» JSC internet banking, «Kassa Nova Bank» JSC internet banking, «Delta Bank» JSC internet banking, «Capital Bank Kazakhstan» JSC internet banking, «Nurbank» JSC internet banking, terminals, «Bank of Astana» (Банк Астаны) JSC internet banking, terminals, «SBERBANK» SB JSC internet banking, terminals, «Halyk Bank of Kazakhstan» JSC internet banking, terminals, « Bank Center Credit» JSC internet banking, terminals and cash machines, Cash desks of «SB National Bank of Pakistan» in Kazakhstan» JSC, Beeline via SMS to number 2020, money.beeline.kz payment service, Automated cash desks of «Kazpost» (Казпочта) JSC and www.post.kz website.

Procedure for transport card top-up via qiwi terminal:
• 1) Select «Payment for services» (Оплата услуг);
• 2) Select «Transport and tourism» (Транспорт и туризм);
• 3) Select «ONAY» (ОНАЙ);
• 4) Enter last 8 digits of 19-digit card code (see over);
• 5) Check the balance;
• 6) Enter the required amount.

To refill the card through online banking you must go to the tab «payment service provider» and then to find the item with payment by cards Onay, if you can not find the desired item by yourself, it is recommended to contact the contact center of your bank. For example, payment through internet banking JSC Eurasian Bank is as follows, select the tab, payment of services (оплата услуг), then the label «Payment for tickets (air, w/d, movie)» (Оплата билетов (авиа, ж/д, кино), the «transport card Recharge Onay» (Пополнение транспортной карты Онай).

Procedure for transport card top-up via SMS (only for subscribers of Beeline):
• 1) Send free SMS to number 2020;
• 2) Enter the amount in tenge;
• 3) Put the space and enter the card type* (eg: онай1);
• 4) Put the space and enter last 8 digits of the 19-digit card number;
• 5) Send SMS.

* Types of cards to enter SMS – posts:
• онай1 (unified transport cards);
• онай2 (pupil transport card);
• онай3 (student transport card);
• онай4 (social transport card).

From October 1, 2016, for convenience of citizens, it becomes possible to purchase «Urban-Transport Pass» tariff for «Onay» transport card via «QIWI» terminal. It is now possible to use your card as Onay transport pass. Cardboard e-tickets are valid until December 31, 2016. «Urban-Transport Pass» tariff cost is 7200 (seven thousand and two hundred) tenge. It is valid for one calendar month, i.e. from the 1st day to the last day of the month, regardless of its actual purchase date. For current month, it is possible to purchase «Urban-Transport Pass» tariff from the 15th day of the previous month to the 14th day of the current month. To purchase and activate «Urban-Transport Pass» tariff, there should be minimum balance equal to one fare on the plastic card, that’s why you need to enter the sum of «Urban-Transport Pass» tariff and one fare. «Urban-Transport Pass» tariff users shall register each trip by putting of «Onay» card to the trip registration terminal at a vehicle. Green indicator and sound signal confirm the registration.

How to buy «Urban-Transport Pass» tariff on «Onay» transport cards via QIWI terminal:
• 1) Select «Payment for services» (Оплата услуг);
• 2) Select «Transport and tourism» (Транспорт и туризм);
• 3) Select «ONAY» (ОНАЙ);
• 4) Select «Onay payment of transport pass» (ОНАЙ оплата проездных);
• 5) Enter 15 last digits of the plastic transport card;
• 6) Check active tariffs and select the necessary command;
• 7) to pay for the ticket, you need to enter the sum of «Urban-Transport Pass» tariff.

If there is enough funds on your transport card balance for the purchase of «Urban-Transport Pass» tariff, you will need to enter any minimum amount to activate the tariff, as QIWI terminals are unable to perform any actions without taking cash. The entered amount will not disappear, it is credited to your transport card balance

For the purchase of «Urban-Transport Pass» tariff through online banking you must go to the tab «payment service provider» and then to find the item with payment by cards Onay, if you can not find the desired item by yourself, it is recommended to contact the contact center of your bank. For example, payment through internet banking JSC Eurasian Bank is as follows, select the tab, payment of services (оплата услуг), then the label «Payment for tickets (air, w/d, movie)» (Оплата билетов (авиа, ж/д, кино), the «Onay – Adult Pass» (Онай – Взрослый проездной).

Finally, I urge everyone to use the transportation card and not pay drivers cash because electronic payments are bus depot’s transparency of income and inability to unjustified increase of tariffs for transportation, because there is no opportunity to fraud related to earned income. Also part of the payment in cash is deposited by drivers in their pockets, unfortunately tomorrow, this difference would have to be compensated by passengers.